Also, ensure that you are not in preparing mode, as actions are not visible to participants in this mode. Check the attendee list to ensure that you are a presenter. If after logging in as a registered user you still do not have presenter permissions, contact the meeting organizer or Adobe Connect account administrator. If you are the presenter, you must log in with your Adobe Connect account to receive proper permissions.
If logging in as a guest, exit the meeting and log in as a registered user. I am supposed to be a presenter but I logged in as a participant. Contact the meeting presenter or organizer if you should have access. If the request is declined, entry to the meeting is not possible and a message stating that the request was declined is displayed.
An approval message is presented to the host. When you log in as a guest, you need approval. I have logged in and nothing is happening. If many people are experiencing trouble logging in to a meeting, contact Adobe Connect Support for assistance. If this does not work, contact your account administrator to verify access for the account. Use the "Forgot your password" link to set a new password. If you do not have the self-registration link, contact the meeting organizer. Events or seminars that require self-registration use a separate link to register attendees during an event. Contact the meeting organizer to get the passcode.įor meeting events or seminars, contact the meeting organizer to register or receive a login account.
ADOBE CONNECT TEST CONNECTION PASSWORD
If you are prompted for a passcode to access a meeting room, it implies that the meeting organizer has enabled password protection. For private meetings, the host/moderator must approve guest login requests, which may take a few minutes. Guest logins are also an option for meetings, but must be approved by the meeting host. Contact your company's Adobe Connect administrator to request a user ID or password. I do not have a password to enter a meeting. Click the "Forgot your password" link on the login page to reset your password. Try accessing the meeting as a registered user or guest.Have you registered for the event or seminar?.Check the following to help resolve meeting access issues: Only the meeting organizer or the administrator of the web conferencing account can register users or grant access to Adobe Connect meetings. Because of security and privacy reasons, Adobe is unable to assist customers in gaining access to private meetings, events, or seminars. Note: If you are facing issues accessing a meeting, event, or seminar, contact the event organizer for assistance. Visit for a wealth of documentation and user community information.Īdobe Connect Meeting Troubleshooting Tips.If this is your first Adobe Connect meeting, you could take a few minutes to learn more. However, if you continue to experience problems, refer to troubleshooting tips. If all the tests are successful, you are ready to log in to your meeting. Latest Adobe Connect application for desktop.The diagnostic test checks the following: Then type in the meeting room URL: and log in as guest.This diagnostic test ensures that your computer and network connections are verified to provide you with the best possible Adobe Connect meeting experience.
ADOBE CONNECT TEST CONNECTION DOWNLOAD
If you are on a tablet or smart phone please download the free Adobe Connect application. Please notice that the instructions above apply to laptop/desktop only. You will have audio available even without microphone privileges. Should you be unable to locate this then please ask in the room for Host’s approval to use microphone. Please follow the audio setup wizard if prompted for permission to access microphone please click Allow. This is done via the top menu choosing Meeting and then Audio Setup Wizard. When you are in the room, please test audio for the best possible experience. Once at the log in screen please choose Sign in as Guest (usually default option), then provide your name and surname in the text box and click Enter Room. Please log in to the e/merge Africa Adobe Connect room, preferably 15 min before. When you have run the connection test and this has been completed successfully, you are ready to join the meeting room.
Please test your connection and plug ins here Once completed, please click Send Results. This page has some instructions to setup and ensure the best possible experience for participants.įor first time users it’s important to run the the connection test: Please let this wizard run through and make sure that a current Flash Player has been installed and that the Adobe Connect plug in is installed correctly. When we are running live sessions for e/merge Africa we are using Adobe Connect. For any live session please go to e/merge Africa Live Please note these instructions are no longer valid, as we don’t exclusively use Adobe Connect for our live sessions.
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